Same company, same crews, since 1995.

Our guarantee

No charge for what we can't remove.

If a spot won't come out with normal cleaning, we'll go after it. If we can't get it out, you don't pay for that spot work.

Pay for specialty stain removal and that spot is covered for 30 days. Spots sometimes wick back up from the padding as a carpet dries. We leave every customer a spot out bottle so you can lift it off the fiber tips whenever it's convenient. If that doesn't do it, we come back and touch it up at no charge, any time within those 30 days.

Some spots need significant extra time or a specialized process. When that's the case we'll tell you before we start: what's involved, what it costs, and whether it's guaranteed. You decide, and you'll never see a charge you didn't agree to in advance. If you choose the lighter treatment and the spot returns later, a return visit is a new job, starting at our $200 minimum within our service area, which is exactly why we explain the difference upfront.

What the guarantee covers: carpet, carpet dyeing and color repair, and commercial carpet. Pet stains depend on how deep the damage goes and what it takes to correct. Area rugs depend on the fiber, the stain, and how long it's been there. We don't guarantee stain removal on upholstery or on tile and grout. Those materials respond differently to treatment, and pushing harder risks damaging the piece. Either way, we'll tell you what's realistic before we start.

Why it varies: the fiber, the dye, how long a spot has been sitting, and whatever's already been used on it all change what's possible. Sometimes the honest answer is the lighter treatment that saves you money, not the full strip-and-redye.

What we don't guarantee: that your carpet will never get dirty again, or that your dog won't have another accident. Our guarantee covers the spot in front of us, on the terms we agreed at the visit.

The guarantee covers stains. It does not cover conditions that are not stains and that we identify before starting: permanent color loss on fibers that cannot be dyed, physical wear, and damage to the carpet backing. We point these out and discuss them with you before any work begins.

The stains we take on: bleach (by dyeing), wood stain, rust, burns, red stains, nail polish, hair dye, paint, ink, wax, makeup, coffee and most pet stains and odors. Each is covered on the terms above.