Terms of Service

These terms apply to cleaning and related services provided by 2dye4, doing business as Langenwalter Carpet Cleaning ("Langenwalter", "we"), and to your use of this website. By scheduling a service or using the site you agree to them.

Estimates and pricing

Prices quoted by phone, on this website or by text are good-faith estimates based on the information you give us: number and size of rooms, condition of the carpet or furniture, and how much furniture needs to be moved. The final price is confirmed by your technician during the walk-through before any work begins, and you may decline the service at that point at no charge. Published price ranges are starting points for typical rooms and may not apply to unusually large rooms, heavily soiled areas, specialty fibers or outlying locations.

Our stain-removal guarantee

If a spot won't come out with normal cleaning, we'll go after it. If we can't get it out, you don't pay for that spot work.

Specialty stain removal you pay for is covered for 30 days. If the spot wicks back as the carpet dries, use the spot out bottle we leave with you; if that doesn't do it, we return and touch it up at no charge within those 30 days. Where a spot needs significant extra time or a specialized process, we tell you before we start what's involved, what it costs, and whether it's guaranteed, and you will never be charged for work you did not agree to in advance. If you choose the lighter treatment and the spot returns later, a return visit is a new job, starting at our $200 minimum within our service area.

The guarantee covers carpet cleaning, carpet dyeing and color repair, and commercial carpet. Pet stains are covered to the extent the depth of the damage allows, and area rugs depending on fiber, stain, and age, as explained before work begins. Stain removal on upholstery and on tile and grout is not guaranteed. The guarantee applies to the specific spot treated, on the terms agreed at the visit, and does not cover resoiling or new stains.

The guarantee covers stains. It does not cover conditions that are not stains and that we identify before starting: permanent color loss on fibers that cannot be dyed, physical wear, and damage to the carpet backing. We point these out and discuss them with you before any work begins.

The full guarantee, including the stains we take on, is published on our About page.

Scheduling, access and cancellations

Appointments are scheduled in arrival windows. An adult must be present to walk the job with the technician and to provide access. An exterior door needs to remain ajar during cleaning for hoses. Please give us at least 24 hours' notice to reschedule or cancel; repeated late cancellations may be subject to a trip charge.

Furniture, valuables and preparation

We do not move furniture. If you want the floor beneath a piece cleaned, you are responsible for moving it before we arrive and for returning it once the carpet is completely dry. We clean around whatever stays in place. Please remove breakables, pin up draperies and skirts, and secure pets. Our prep guide has the full list.

Dry time and care after cleaning

Carpet and upholstery are damp when we leave and typically dry in 12 to 24 hours. Keep children and pets off cleaned areas until dry, use caution stepping from damp carpet onto hard floors, and keep furniture off the carpet until it is completely dry. We are not responsible for resoiling or furniture stains caused by use before the carpet has dried.

Rugs cleaned in our shop

Rugs accepted for in-shop cleaning are inspected and documented on arrival, and pre-existing conditions such as dye instability, dry rot, moth damage or prior repairs are noted. We clean each rug with the method appropriate to its fiber and construction. Rugs not collected within 60 days of notification that they are ready may be subject to storage charges.

Payment

Payment is due on completion of the work unless other terms have been agreed in writing (for example, commercial accounts). We accept cash, check and major cards. Promotional offers: Offer applies to the cleaning subtotal before tax. Expires at the end of the month, and the job must be scheduled during that month. One offer per job. Mention the offer when you book. Offers cannot be combined unless stated.

Text messaging

If you opt in to text messages from Langenwalter Carpet Cleaning, those messages are governed by our SMS & Texting Terms, which cover what we send, message frequency, cost, and how to opt out by replying STOP.

Limitation of liability

We carry liability insurance and a certificate is available on request. Our liability for any claim relating to a service is limited to the amount paid for that service. We are not liable for pre-existing damage, inherent fabric or fiber defects, dye bleeding on items identified as colorfast-risk during testing, or damage resulting from conditions you did not disclose.

Website

Content on this site is provided for information and may be updated without notice. Photos are of our own work. You may not reproduce site content without permission.

Governing law

These terms are governed by the laws of the State of Indiana. Any dispute will be resolved in the courts of Hamilton County, Indiana.

Contact

2dye4 dba Langenwalter Carpet Cleaning
4521 W. 99th Street, Carmel, IN 46032
317-876-9944